RETURN POLICY
Custom Units/Wigs are considered sanitary products. Because of this ALL SALES ARE FINAL.
There will be NO REFUNDS. NO RETURNS. NO EXCHANGES.
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* PLEASE DOUBLE CHECK YOUR ORDERS BEFORE COMPLETING CHECKOUT *
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All Digital Products / Digital Tutorials are Final Sale. There will be No Returns. No Refunds.
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**Although we have a NO RETURN Policy, it's important that you reach out and let us know if you ever have any questions or concerns with your purchase order or experience here at PURE RRED. Submit your message through the Contact page or email us at purerred@gmail.com.
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SHIPPING POLICY
Customer's will receive links to download their digital products in the thank you page of the checkout, along with an emailed link that will last for 30 days. Please download and save this link to your computer or mobile devices, then add to favorites for an easy find.
Regular Processing and Shipping on Signature Units, please allow 15-21 Business Days for your item to ship. Designer Units, please allow 2-3 Business Days for your items to ship.
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Business Days DO NOT include Holidays & Weekends.
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We Do Not Offer Express Services currently, nor do we ship outside of the U.S and its outlining territories.
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Standard shipping is 3-5 Business Days using USPS Priority Mail, and shipping rates will apply to all applicable orders. We currently offer complimentary shipping on all U.S orders over $700.
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You will receive a tracking number once your order is shipped.
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After your order is in the possession of the Postal Service, we (PURE RRED) are no longer liable for your order package. Please contact USPS with any issues. All Custom Unit orders will be shipped fully insured with the total amount of your order value (excluding any taxes and shipping costs).
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All Custom Wig Units will require a signature at delivery.
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Please do not schedule any hair appointments or engagements until you receive your order package. We (PURE RRED) will not be held responsible for any hardships or financial losses.
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All Orders are subject to cancellation if there was an electronic error in pricing on the website for any reasons.